These terms and conditions (“Terms”) govern your use of the TCK Entertainments website and the booking of our entertainment services, including DJ services, photo booths, sound and lighting, starlit dancefloors, and related wedding, party, and corporate event entertainment. By using our website or booking our services, you agree to these Terms.

1. About us

TCK Entertainments 12 Lydford Place, Stoke-on-Trent, ST3 5JR, United Kingdom Email: info@tckentertainments.co.uk Phone: 07715 322701

2. Use of this website

Submitting an enquiry through our website does not guarantee availability or a booking. Quotes provided are estimates based on the information you give us and may be subject to change if event details change (for example, date, venue, duration, or additional services requested).

4. Bookings, deposits, and payment

4.1 A booking is only confirmed once we have received a signed booking agreement (where applicable) and the agreed deposit.

4.2 Deposit amounts, balance due dates, and accepted payment methods will be confirmed at the time of booking. Failure to pay the balance by the agreed date may result in cancellation of your booking.

4.3 All prices are quoted in GBP and, unless stated otherwise, are inclusive of VAT where applicable.

4.4 We reserve the right to amend prices for future bookings at any time; the price agreed at the time your booking is confirmed will not change.

5. Cancellations and rescheduling

5.1 If you need to cancel a confirmed booking, please notify us in writing as soon as possible. Deposits are generally non-refundable, as they reserve your date and turn away other enquiries for that period.

5.2 If you need to reschedule your event, we will use reasonable endeavours to accommodate the new date, subject to availability. Rescheduling may be subject to an administration fee.

5.3 If TCK Entertainments needs to cancel a booking due to circumstances beyond our control (see Force Majeure, below), we will notify you as soon as possible and use reasonable efforts to arrange a suitable alternative or refund any payments made for services not delivered.

6. Your responsibilities
When booking our services, you agree to:

7.2 We reserve the right to decline to play music or content that is offensive, unlawful, or inappropriate for the venue or audience.

8. Liability

8.1 We will provide our services with reasonable skill and care.

8.2 Except as required by law, we are not liable for indirect or consequential losses, or for circumstances outside our reasonable control (see Force Majeure).

8.3 Our liability for any claim arising from a booking is limited to the total fees paid for that booking, except where the law does not allow such a limit (for example, liability for death or personal injury caused by our negligence, or for fraud).

8.4 We hold appropriate public liability insurance for the provision of our services. A copy of our certificate can be made available on request.

9. Equipment and venue safety

We are responsible for the safe setup and operation of our own equipment. You (or the venue) are responsible for ensuring the venue itself is safe and suitable, and for any venue-specific rules or restrictions that may affect our setup (for example, noise curfews, access times, or power limitations), which should be communicated to us in advance.

10. Photography and video

We may take photographs or video at events we provide entertainment for, for use in our portfolio, website, or social media, where we have your permission to do so. See our Copyright Notice and Privacy Notice for more detail, including how to ask us to remove content featuring you or your guests.

11. Force majeure

We will not be liable for any failure or delay in performing our services where this is caused by circumstances beyond our reasonable control, including but not limited to extreme weather, illness, accident, power failure, venue closure, strikes, or other events of a similar nature. In such circumstances, we will work with you to find a reasonable solution, such as rescheduling or providing a suitable substitute where possible.

12. Intellectual property

All website content, branding, and materials remain the property of TCK Entertainments or our licensors, as set out in our Copyright Notice.

13. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible at info@tckentertainments.co.uk so we can try to resolve the matter.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The version in force at the time of your booking will apply to that booking.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact us

TCK Entertainments Email: info@tckentertainments.co.uk Phone: 07715 322701 Address: 12 Lydford Place, Stoke-on-Trent, ST3 5JR, United Kingdom